Privacy Policy Concierge Florida | Managing Expectation LLC
Managing Expectation LLC
Last Updated: April 28 2026
1. INTRODUCTION
Managing Expectation LLC ("we" "us" "our") operates the Managing Expectation home concierge platform accessible at managingexpectationsllc.com and app.managingexpectationsllc.com (the "Platform").
This Privacy Policy explains how we collect use disclose and protect your personal information when you use our Platform. By using our Platform you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
INFORMATION YOU PROVIDE:
Full name and contact information
Email address and phone number
Home and service address
Payment and billing information
Profile photos and preferences
Service requests and booking details
Communications through our platform
Reviews and ratings you submit
Referral codes and program activity
INFORMATION COLLECTED AUTOMATICALLY:
Device type and operating system
IP address and browser type
Pages visited and features used
Time and date of platform access
Location data when using services
Cookies and similar tracking data
App usage and interaction data
INFORMATION FROM THIRD PARTIES:
Payment information via Stripe
Identity verification data
Background check results for vendors
Social media profile data if you connect social accounts
3. HOW WE USE YOUR INFORMATION
SERVICE DELIVERY:
Process and manage your bookings
Match you with qualified vendors
Process payments and subscriptions
Send booking confirmations
Provide customer support
Facilitate vendor and client communications through platform
PLATFORM IMPROVEMENT:
Analyze usage patterns
Improve our services and features
Develop new services
Personalize your experience
Train our AI systems
COMMUNICATIONS:
Send service confirmations
Send payment receipts
Send important account updates
Send promotional offers (you can opt out anytime)
Send review requests after services
Send renewal reminders
SAFETY AND SECURITY:
Verify vendor identities
Conduct background checks
Prevent fraud and abuse
Enforce our terms of service
Comply with legal obligations
4. HOW WE SHARE YOUR INFORMATION
SERVICE VENDORS:
When you book a service we share your name address and service details with the assigned vendor. We never share your payment information with vendors.
PAYMENT PROCESSORS:
We use Stripe to process all payments. Your payment information is handled directly by Stripe under their privacy policy and security standards.
SERVICE PROVIDERS:
We work with trusted third party companies that help us operate our platform including: Cloud hosting providers, Email service providers, Analytics providers, Customer support tools.
LEGAL REQUIREMENTS:
We may disclose your information if required by law court order or government authority.
BUSINESS TRANSFERS:
If Managing Expectation is acquired or merges with another company your information may be transferred as part of that transaction.
WE NEVER:
Sell your personal information
Share data with advertisers
Use your data for purposes not described in this policy
5. DATA RETENTION
We retain your information for:
Active accounts: duration of account
Booking records: 7 years for tax
Payment records: 7 years for tax
Deleted accounts: 30 days then permanently deleted
Background checks: as required by law
When you delete your account we permanently delete your personal data within 30 days except where we are required by law to retain it.
6. YOUR RIGHTS AND CHOICES
ACCESS:
Request a copy of all personal data we hold about you.
CORRECTION:
Update or correct inaccurate personal information at any time through your account settings.
DELETION:
Request deletion of your account and personal data through the Delete Account option in settings. We process deletion requests within 30 days.
PORTABILITY:
Request your data in a portable format.
OPT OUT:
Opt out of promotional emails at any time by clicking unsubscribe in any email we send.
RESTRICTION:
Request we limit how we use your personal data.
TO EXERCISE YOUR RIGHTS:
Email: managingexpectationsllc@gmail.com
Subject: Privacy Rights Request
We respond within 30 days.
7. COOKIES AND TRACKING
We use cookies and similar tracking technologies to: Keep you logged in, Remember your preferences, Analyze platform usage, Improve our services.
TYPES OF COOKIES WE USE:
Essential cookies:
Required for platform to function. Cannot be disabled.
Analytics cookies:
Google Analytics GA4 (ID: G-GKJVMZF28H). Help us understand usage. Can be disabled in browser settings.
Marketing cookies:
Facebook Pixel (ID: 973001518510510). Track effectiveness of our ads. Can be disabled in browser settings.
You can control cookies through your browser settings at any time.
8. CHILDREN'S PRIVACY
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you believe we have collected information from a child under 18 please contact us immediately at managingexpectationsllc@gmail.com and we will delete that information.
9. DATA SECURITY
We protect your information using: Encryption in transit (SSL and TLS), Encryption at rest, Row level security on all data, Role based access controls, Regular security audits, Secure payment processing via Stripe, Background checks on all vendors.
While we implement strong security measures no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.
If we become aware of a data breach that affects your personal information we will notify you within 72 hours as required by applicable law.
10. THIRD PARTY LINKS
Our Platform may contain links to third party websites and services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third party sites you visit.
11. FLORIDA PRIVACY RIGHTS
As a Florida based company we comply with applicable Florida privacy laws. Florida residents have the right to: Know what personal data we collect, Request deletion of personal data, Opt out of data sales (we do not sell data), Non discrimination for exercising privacy rights.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes bying: Posting the new policy on our website, Sending an email notification, Showing an in app notification.
Your continued use of our Platform after changes are posted constitutes your acceptance of the updated policy.
13. CONTACT US
For privacy questions or concerns:
Managing Expectation LLC
Sanford Florida 32771
United States
Email: managingexpectationsllc@gmail.com
Website: managingexpectationsllc.com
For data deletion requests:
Subject line: Delete My Account
Email: managingexpectationsllc@gmail.com
Response within 30 days guaranteed.